Privacy Policy

Last updated: March 2, 2026

1. Information We Collect

When you use Cipher, we collect information you provide directly, such as your name, email address, company name, and vehicle diagnostic data. We also collect usage data including diagnostic sessions, feature usage, and performance metrics.

2. How We Use Your Information

We use the information we collect to provide and improve Cipher's diagnostic services, process your transactions, communicate with you, and ensure the security of our platform.

3. Data Sharing

We do not sell your personal information. We may share data with service providers who assist us in operating the platform, subject to confidentiality agreements. Diagnostic data may be used in aggregate, anonymized form to improve our AI models.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits.

5. Data Retention

We retain your account data for as long as your account is active. Diagnostic session data is retained to improve the platform. You may request deletion of your data at any time.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may also request a copy of your data or restrict processing. Contact us at support@cipherdiag.ai to exercise these rights.

7. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through the platform.

9. Contact Us

If you have questions about this privacy policy, please contact us at support@cipherdiag.ai.